Details for Job Reference Number: V/No. 4/2022
Go back to all jobs Sorry,the application duration for this job is over.
Position Director, Complaints Management and Investigations, JSC Secretariat (JCG 1)
Job Reference NumberV/No. 4/2022
Number of Posts One (1)
Terms of Service Five (5) years’ contract-renewable subject to satisfactory performance
Work Station NAIROBI
Date registered16-Jan-2023
Opening Date of Advert13-Jan-2023
Closing Date of Advert3-Feb-2023
-For appointment to this position, the applicant must have: -
- 1.A relevant Master’s degree from a recognized University;
- 2.A Bachelor’s Degree in Social Sciences from a recognized University;
- 3.A relevant certificate in basic investigation and crime detection;
- 4.Membership to relevant professional body with Good Standing;
- 5.Attended a Course in Strategic Leadership and Development or its equivalent; and,
- 6.Meets the requirements of Chapter Six (6) of the Constitution
- Work Experience:
- 1.Minimum Fifteen (15) Years relevant work experience;
- 2.At least Five (5) Years at Senior Management Level; and
- 3.Prior experience working on Complaints Management systems and Investigations will be added advantage. Core Competencies:
- 1.Strategic Leadership & Good Interpersonal Skills;
- 2.Excellent Communication skills - Verbal and Written;
- 3.Analytical & Negotiation Skills;
- 4.Organizational and planning skills;
- 5.Confidentiality, High Integrity, attention to details and accuracy;
- 6.Rational Decision-Making Skills;
- 7.Time Management and the ability to prioritize work; and
- 8.Research and Data Management Skills
Duties and Responsibilities
-This is the highest grade in the cadre. Duties and responsibilities will include:
- 1.Coordination of complaints management processes
- 2.Ensuring prompt investigations on complaints to facilitate effective decision making;
- 3.Coordinate processing of complaints
- petitions received by the Commission;
- 4.Maintaining proper and up-to-date data on complaints filed and processed;
- 5.Managing the Complaints Management Information System;
- 6.Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;
- 7.Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;
- 8.Developing guidelines
- standard operation procedures (SOPs) for complaints and investigations;
- 9.Development of complaints and investigations trend reports;
- 10.Advisory to the Commission and management on complaints management; and
- 11.Supervision of staff and management of Directorates financial resources.
Important Information
- Interested and qualified persons are requested to make their applications by: -
- 1.Filling an Online Application Employment Form available at the Judiciary jobs portal: https:
-. Applicants should upload soft copies of the following documents to the online application: -
- (a)A letter of application;
- (b)A detailed and updated curriculum vitae to include information on past, present employment or engagement with names of three (3) referees;
- (c)Names of three (3) referees; two (2) professional referee and one (1) character reference;
- (d)Copies of National Identity Card (I.D), Passport or any other relevant identifiable legal documents;
- (e)Copies of academic and professional certificates, testimonials and academic transcripts;
- (f)Applicant’s one (1) recent coloured passport size photograph
- (g)Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews;
- Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment:
- •Kenya Revenue Authority
- •Higher Education Loans Board
- •Directorate of Criminal Investigation
- •Ethics and Anti-Corruption Commission
- •A recognized Credit Reference Bureau; and
- •Recommendation from relevant professional body, as the case may be, as being in Good Standing.
- Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application and the same will be verified by relevant bodies.
- The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM
- Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification.
- The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit through fair and open competition from the widest range of eligible candidates.
- P.O. BOX 40048 – 00100 NAIROBI
- Telephone: +254 20-2739180
- E-mail: recruitment@jsc.go.ke
- Commission Offices: CBK Pensions Towers, 13th Floor, Harambee Avenue, Nairobi.
- www.jsc.go.ke
Go back to all jobs Sorry,the application duration for this job is over.