Details for Job Reference Number: V/No. 4/2022
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| Requirements |
| -For appointment to this position, the applicant must have: - |
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1.A relevant Master’s degree from a recognized University; |
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2.A Bachelor’s Degree in Social Sciences from a recognized University; |
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3.A relevant certificate in basic investigation and crime detection; |
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4.Membership to relevant professional body with Good Standing; |
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5.Attended a Course in Strategic Leadership and Development or its equivalent; and, |
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6.Meets the requirements of Chapter Six (6) of the Constitution |
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Work Experience: |
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1.Minimum Fifteen (15) Years relevant work experience; |
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2.At least Five (5) Years at Senior Management Level; and |
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3.Prior experience working on Complaints Management systems and Investigations will be added advantage.
Core Competencies: |
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1.Strategic Leadership & Good Interpersonal Skills; |
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2.Excellent Communication skills - Verbal and Written; |
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3.Analytical & Negotiation Skills; |
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4.Organizational and planning skills; |
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5.Confidentiality, High Integrity, attention to details and accuracy; |
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6.Rational Decision-Making Skills; |
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7.Time Management and the ability to prioritize work; and |
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8.Research and Data Management Skills |
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| Duties and Responsibilities |
| -This is the highest grade in the cadre. Duties and responsibilities will include: |
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1.Coordination of complaints management processes |
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2.Ensuring prompt investigations on complaints to facilitate effective decision making; |
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3.Coordinate processing of complaints |
| - petitions received by the Commission; |
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4.Maintaining proper and up-to-date data on complaints filed and processed; |
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5.Managing the Complaints Management Information System; |
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6.Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships; |
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7.Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies; |
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8.Developing guidelines |
| - standard operation procedures (SOPs) for complaints and investigations; |
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9.Development of complaints and investigations trend reports; |
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10.Advisory to the Commission and management on complaints management; and |
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11.Supervision of staff and management of Directorates financial resources. |
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| Important Information |
| -HOW TO APPLY |
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Interested and qualified persons are requested to make their applications by: - |
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1.Filling an Online Application Employment Form available at the Judiciary jobs portal: https: |
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| -www.jsc.go.ke |
| -index.php |
| -careers |
| -. Applicants should upload soft copies of the following documents to the online application: - |
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(a)A letter of application; |
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(b)A detailed and updated curriculum vitae to include information on past, present employment or engagement with names of three (3) referees; |
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(c)Names of three (3) referees; two (2) professional referee and one (1) character reference; |
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(d)Copies of National Identity Card (I.D), Passport or any other relevant identifiable legal documents; |
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(e)Copies of academic and professional certificates, testimonials and academic transcripts; |
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(f)Applicant’s one (1) recent coloured passport size photograph |
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(g)Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews; |
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Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment: |
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•Kenya Revenue Authority |
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•Higher Education Loans Board |
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•Directorate of Criminal Investigation |
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•Ethics and Anti-Corruption Commission |
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•A recognized Credit Reference Bureau; and |
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•Recommendation from relevant professional body, as the case may be, as being in Good Standing. |
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Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application and the same will be verified by relevant bodies. |
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The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM |
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Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification. |
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The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit through fair and open competition from the widest range of eligible candidates. |
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THE SECRETARY |
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JUDICIAL SERVICE COMMISSION |
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P.O. BOX 40048 – 00100 NAIROBI |
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Telephone: +254 20-2739180 |
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E-mail: recruitment@jsc.go.ke |
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Commission Offices: CBK Pensions Towers, 13th Floor, Harambee Avenue, Nairobi. |
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www.jsc.go.ke |
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 Sorry,the application duration for this job is over.
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